- Is it necessary to register to buy at KIC Kit Shirts ?
Yes, you must register. And it will record the account number, which is convenient for later login and order status inquiry and tracking.
- Is the payment process secure?
Orders are processed through a secure 128-bit SSL (Secure Sockets Layer) gateway. All your payment information is confidential and will be sent over a completely secure connection.
- How can you check the availability of a product?
The products we offer and their stock can be found on our website. The availability of each product will be displayed on the page. If the product you want to buy is not available on our website or the size you want is not available, it is because the product is not in stock at that time. Therefore, once it is in stock, it will be immediately available on our website. If you are anxious to place a purchase order, you can choose other products, as it will take time to provide it again, and it is not clear how long it will take.
- How do the discounts work?
Promotions or discounts are possible actions that KIC Kit Shirts offers its customers to highlight discounts on its products. The promotions end at the end of the duration announced by KIC Kit Shirts or when stocks run out. The conditions of each promotion may vary and will be determined or while stocks last. The conditions of each promotion may vary and will be determined by them.
- How are my purchased items shipped?
We offer very fast and safe delivery to send all packages, the shipment usually takes 15 to 20 working days with EMS express and 7 to 15 working days with DHL express. No matter where you are, we can ship to most countries in the world.
- How can I know my suitable size?
You can find the size guide next to each product
(Notes: This size chart is used for reference. The sizes of our products are manual measurement, there is a difference between 1-3 cm. It is recommended that you choose the sizes according to weights and heights. Choose one size up or one less depending on your situation.)
- Distribution and Delivery
The products you purchase on this website will be delivered according to the delivery address you specified on this website. You must clearly and accurately fill in your delivery address, contact person and contact information. You know and confirm that the products you purchase should only be accepted by the contact who entered to receive the products after identity verification, because the contact changes The loss caused by the person or related delivery information will be borne by you.
- This website will not be responsible for delivery delays or non-delivery due to the following circumstances:
- The customer provides incorrect information and an incomplete address;
- The delivery of the goods is not signed or refused, resulting in the cost and related consequences of repeated distribution.
- The user’s order quantity exceeds existing inventory and the time period required for scheduled inventory;
- Force majeure, such as: natural disasters, inclement weather, traffic martial law and other government and judicial bodies, decisions or orders, accidents, amendments to laws and policies, etc.
- What if my credit card is not available ?
We also support payment with Paypal transfer and West Union, if you need help on above two ways of payment, please contact us via [email protected]
- I have placed an order and have not received a confirmation.
Once you have placed your order, we will send you its confirmation by email. If you don’t receive it, please check your spam folder, as sometimes you may receive it directly there. If you want, you can contact us by email ([email protected]).
- What should I do after I place my order ?
After successful payment, it will take 3-5 business days for us to prepare your item. Once the item was shipped, you will receive a tracking number for you to check the logistics status of your parcel. Please notes that normally the logistics information will be updated later than the actual logistics, please wait for days for the updating of the logistics information if you find that there is no progress about the logistics when you receive the tracking notification. If you would like to exchange your item, please contact us as far in advance of shipping as possible. We cannot accept replacement or cancellation of items already shipped and any liability or charges arising from such situations.
- How can I know where my parcel is shipped ?
Orders that have been shipped are available to check the detailed logistics information at https://www.17track.net/en. If your order has not been updated with logistics information for a long time, it may be because the local carrier has not yet been entered into the system, please wait patiently. Or you can contact us by email and we will help you to check.
- I have a problem with the item in my order after receiving the package. How can I do?
Please contact us within 7 days from receiving the package, we will serve you the best solution on your situation. If the products have quality problems, please provide relevant photos with as much detail as possible. If it is a size issue, please provide a few photos measured with a tape measure.
- When will my money be back ?
If the order was processed with refund, you will receive your money with 3-20 working days. Please note that we only refund for the following situation: Order cancellation before shipment;
Missing item or package; Incorrect or defective product received.
- Method of selling football shirts:
Kids football shirts: Sold as a set (shirt + shorts), when you want to buy socks, you need to add additional options (charged separately).
- Adult football shirts: Sold as one piece, without shorts or socks. When you want to buy shorts and socks, you need to add additional options (charged separately).
- Are the team logos embroidered or printed?
The team logos on our football shirts are the same as the original ones. If the original shirt is embroidered, we are embroidered; if the original t-shirt is printed, we are printed.